Shipping

 

Canada

  • Free standard shipping over $250 CAD, EXPRESS/EXPEDITED options calculated at checkout
  • orders under $249.99 CAD, STANDARD/EXPRESS/EXPEDITED options calculated at checkout

Canada North (NWT, Nunavut, Yukon)

  • STANDARD/EXPRESS/EXPEDITED options calculated at checkout

United States

  • Free standard shipping over $300 CAD, EXPRESS/EXPEDITED options calculated at checkout
  • orders under $299.99 CAD, STANDARD/EXPRESS/EXPEDITED options calculated at checkout

International/Overseas

  • STANDARD/EXPRESS/EXPEDITED options calculated at checkout

*Delivery standards provided at checkout are estimations provided by the couriers, we cannot guarantee delivery dates*

 

 

To complete any and all Returns/exchanges, you must contact us within 48 hours of receiving your order, to receive a written confirmation of the exchange. Item(s) must then be shipped back to NAQP within 48 hours of receiving confirmation. NAQP will not accept any returned merchandise without prior written communication. All valid returns must be in unworn condition with attached tags and packaging. Upon inspection and approval, Exchange or Store Credit will be provided. No Refunds. All sale items, discounted merchandise, altered/hemmed items and non-medical face masks are Final Sale and cannot be returned or exchanged.

NAQP does not accept or assume any responsibility for loss of or damage to returned goods in transit from the customer. It is therefore strongly recommended customers use a trusted carrier with a tracking management system. All charges incurred as the result of an exchange or return (i.e. shipping, duties, and taxes) are the customer’s responsibility.

In the case of an exchange the customer will be required to pay an additional re-shipping fee. It is the customer’s responsibility to ensure the accuracy and correctness of the shipment, as well as the responsibility to oversee the product(s) are packaged and delivered in tact, unworn and in original purchased condition (with all tags still attached). If any matters of liability arise, the matter will be dealt with and settled between the seller and the customer directly. The terms and conditions of the respective seller will apply.